At QIMA, our mission is to provide our customers with smart solutions to make products you can trust. We serve the consumer goods, food and life sciences industries in over 100 countries, helping more than 30,000 brands, retailers, manufacturers and growers achieve excellence in quality. We combine on-the-ground expertise with digital solutions that provide accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture.
Our 5,000 Qimers live and make decisions every day based on our QIMA values. With passion for our customers, integrity and a commitment to making things simple, we have revolutionized the testing, inspection and certification industry. Are you ready to embark on this exciting journey with us and help us fulfill our mission?
Our Consumer Products business supports brands, retailers and manufacturers around the world to deliver safe, high quality and ethical products to their customers. Every day, our inspectors, auditors and lab technicians use their expertise to protect the products you use every day in your home: from clothing and footwear to toys and baby products, electronics, appliances and furniture.
Are you detail-oriented, organized, and interested in both administrative processes and scientific data? Join our team and take on a key supporting role at the interface of laboratory, customer service, and data systems. In this position, you will help ensure smooth operations by preparing professional test reports, maintaining limit values in our LIMS system, and supporting the Customer Service team – also in answering chemistry-related client inquiries.
Your Responsibilities:
1. Administrative Support for Customer Service
Assist with order processing, documentation, and internal communication
Support Customer Service in handling chemistry-related client inquiries in coordination with the lab team
Maintain and update customer and order data in internal systems
2. Preparation of Test Reports
Draft test reports based on analytical results from chemical testing
Ensure clarity, accuracy, and consistency of reports using predefined templates and internal standards
Collaborate closely with the laboratory to clarify technical questions
3. Maintenance of Limit Values in LIMS
Enter and update chemical limit values in the Laboratory Information Management System (LIMS)
Ensure data accuracy and documentation based on internal guidelines or customer specifications
Coordinate with the quality team and technical departments to keep data up-to-date
Completed degree in a scientific or administrative field (e.g., chemical lab technician, CTA, office management)
Ideally some experience in a laboratory, reporting, or administrative environment
Basic understanding of chemical terms and parameters
Confident in using MS Office; experience with LIMS is a plus
Strong attention to detail, structured working style, and team spirit
Good written and verbal communication skills in English; German is a plus