Key Account Supervisor

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Assist our team of Key Accounts Leaders in their daily operations and project based missions.

You will be expected to:

• Update documents on operation processes as well as training materials for key clients
• Communicate efficiently with frontline inspectors and oversee inspection report content
• Manage specific activities to drive key clients KPIs
• Prepare weekly and monthly reports
• Issue dedicated inspectors to each key account
• Liaise with the coordination team to train new resources (dedicated inspectors) in essential areas
• Support key client report validation
• Organize periodic training on key client standards for both back-office teams and frontline inspectors
• Other tasks arranged by the management team

It could be you, if you have:

• A bachelor's degree (fresh graduates with a strong ambition to learn may also be considered)
• Familiarity with the quality control field (work experience is welcome, but not mandatory);
• Proficiency in both spoken and written English;
• The ability to work well under pressure while remaining detail-oriented
• A working knowledge of the MS Office Suite.