At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 6,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
This is a high-impact role with a mandate to make QIMA's client-facing digital experience simple, efficient, and valuable. That digital experience spans onboarding to QIMA, booking a service, paying for it, retrieving the associated report, and accessing analytical insights. Today, those touchpoints are fragmented, creating friction that hurts conversion, limits cross-sell, and leaves client intelligence untapped.
Your job is to define and deliver the vision for a unified client portal that works seamlessly across divisions and services, and becomes the foundation for AI-powered insights and value-added offerings.
You will work across product, engineering, data, design, operations, and commercial teams, and own the discovery, strategy, roadmap, and delivery for the client-facing digital layer.
If you thrive on turning complex, multi-stakeholder challenges into simple and intuitive products that deliver measurable value, we'd love to hear from you.
Key Responsibilities
Know Your Clients
- QIMA serves a remarkably diverse client base: from global multi-national brands and retailers to individual entrepreneurs, small business owners, and farmers, spread across every major geography. You will build deep expertise on the specificities and commonalities in their needs and pain points. You will design and lead rigorous discovery and user research practices to sustain decisions at QIMA's scale and global footprint.
Build Internal Partnerships
- You will build deep fluency in QIMA's business context: how each division operates, where revenue is made, and where growth is constrained. You will use that fluency to build business cases and align stakeholders across divisions on a shared product direction. Working hand in hand with partners in sales, marketing, operations, and finance, you will make the client digital experience a compounding enabler for the company's growth.
Make it Simple
- Quality control and compliance are just one part of our clients' supply chains. Their days are fragmented with multiple interruptions, shifting priorities, and decisions made on the go across time zones. You will design an experience that simplifies their job, saves them time, and surfaces valuable insights at the right moment.
Build for Scale
- QIMA's technology vision is to build a modular platform that scales across divisions and an expanding portfolio of services. You will design the client digital experience with that modularity in mind, finding the right balance between catering to clients' specific needs and building for scale. This means making deliberate choices about what is shared, configurable, or specific, and holding that line as the roadmap grows.
Deliver at Pace
- QIMA's competitive edge lies in part in its agility and ability to deliver value iteratively. You will champion this approach, breaking down complex problems into actionable, iterative roadmap increments, clearing blockers for your teams, and setting a pace of delivery that matches our ambition for growth.
Measure Impact
- You will define the metrics that matter for the client digital experience and build the discipline to track them. From portal adoption and task completion rates to time-to-insight and client retention signals, you will connect product decisions to business outcomes. You will use data to prioritise ruthlessly, report progress in terms clients and stakeholders care about, and build the evidence base that earns continued investment in the platform.
AI-Augmented
- From discovery to delivery, you will embed AI in our ways of working to accelerate and amplify your impact. You will rethink the solutions we can offer to our customers in the age of widespread AI. This role expects you to be at the forefront of what AI now makes possible and raise the bar for how the broader product team works.