At QIMA, we are on a mission to help our clients make products consumers can trust. We have developed compliance solutions for testing, inspection and certification (TIC) that enable supply chain agility, sustainability and product innovation. Our services are used by 30,000 businesses globally in the consumer products, agri-food and life sciences industries. Backed by 6,000+ dedicated Qimates worldwide, we bring local expertise and tailored support to every client.
Our passion for service has made QIMA the #1 company in our industry for customer satisfaction, as highlighted by our exceptional Net Promoter Score (NPS). What truly sets us apart is our unique culture of relentless care for our clients, and a commitment to offering intuitive solutions that blend deep tech and human intelligence; this is how QIMA continues to disrupt the testing, inspection and certification industry. Qima is driven by client passion and a focus on agility, integrity, and growing together.
Following rapid acquisitions, we're at an inflection point as we build the processes, systems, and team to support future growth while maintaining the entrepreneurial spirit that got us here.
QIMA is seeking a Business Analyst to help design, maintain, and optimise our Revenue Operations processes, process maps, and integrations. This role sits at the intersection of data, process optimization, and business strategy, ensuring alignment across the revenue engine and enabling leadership to make informed, data-driven decisions. The role is ideal for someone with analytical skills, systems-minded, comfortable working cross-functionally with commercial and technical teams, and who wants to support a fast-growing B2B services company.
Key Responsibilities
Customer Data: Document processes to ingest contact and company data from all sources (web, CMS, email, social, search, legacy applications) and support teams working on seamless integration into CRM and related systems, reducing friction for internal teams and customers.
Scalability: Recommend simplification of processes and workflows for efficient scaling as we expand. Support teams working to accelerate integration of newly acquired company systems and data.
Problem-Solving: Translate complex challenges into practical solutions, breaking large projects into phases that deliver incremental value.
Documentation & Knowledge Sharing: Produce clear documentation, workflow diagrams, and deployment notes for proposed process changes. Support creation of user guides and user training.
Testing & Deployment: Support QA, UAT, and change management processes. Assist with release coordination and change rollouts to production with minimal disruption.
Collaboration: Work in an agile/sprint cadence with CRM, web, and data teams; participate in planning, stand-ups, and retrospectives. Liaise with Marketing, Sales, and Product users to ensure solutions meet cross-functional needs.
5+ years of experience as a Business Analyst, preferably as part of a team focused on Revenue Operations, Sales Operations, CRM or a similar process-focused function
Proven experience documenting business processes and workflows, with skills for identifying potential process improvements and opportunities to streamline
Experience working with CRM systems (ideally Zoho CRM) and related lead-to-cash tools
Proficiency in data analysis and reporting tools such as Excel or Tableau
Strong understanding of B2B revenue models, go-to-market processes, and commercial operations
Demonstrated ability to work cross-functionally with commercial and technical stakeholders
Excellent English-language communication skills, with the ability to explain complex concepts clearly to non-technical audiences
Preferred:
Experience in a fast-growing or multi-entity B2B environment
Experience applying AI and automation to process mapping and documentation
Exposure to change management, system migrations, or scaling operational processes
Employment type: Part-time flexible or fixed-term contractor role (hours negotiable; estimated 20 hours/week)