Inspector Team Leader

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

As an Inspector Team Leader, you'll be reporting to an Global Operations Manager and working as a part of our Operations team in Bangkok, Thailand

Your main responsibilities will be to:

• Supervise and support the inspector team in Thailand through daily follow-up, strong monitoring of field activities, and KPI-based performance management.
• Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
• Act as a trainer and coach by providing technical guidance, organizing weekly/monthly case-sharing sessions, and strengthening team capability and engagement, including freelance inspectors.
• Maintain a strong on-site presence (4–5 times per week) to closely monitor operations and inspection quality.
• Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
• Lead claim investigations from clients and implement corrective action plans when required.
• Support business development by representing QIMA in customer meetings, providing technical expertise, and launching inspection programs.
• Oversee operational aspects of key client inspection programs while maintaining strong relationships with suppliers and factories.
• Optimize and manage operational costs within the region.

In order to be successful in this role, you must have:

• Thai national based in Bangkok, Thailand, with a mature professional profile, strong leadership presence, and the ability to manage senior-level operational challenges
• Minimum 8 years of proven experience in team management, preferably within inspection, quality control, or field operations environments
• Strong hands-on leadership mindset with the ability to closely monitor field activities and drive operational discipline
• Solid experience in team supervision, performance management, coaching, training, and quality control operations
• Proven ability to build team engagement, accountability, trust, and cross-functional collaboration
• Strong decision-making, problem-solving, and conflict management skills in fast-paced operational environments
• Ability to maintain high standards through regular field presence, inspections, and performance follow-up
• Professional working proficiency in English, with confidence in both written and verbal communication with international stakeholders