International Sales Support Assistant

QIMA is more than a testing, inspection, certification, and compliance company. Our mission is to provide customers with intelligent solutions to create products consumers can trust. With a global reach spanning over 100 countries, QIMA serves the consumer goods, food, and life sciences sectors, supporting more than 30,000 brands, retailers, manufacturers, and food producers. The company combines local expertise with digital solutions to bring accuracy and visibility to quality, safety, and compliance data. What sets QIMA apart is its unique culture: 6,000 employees are based and make decisions every day according to QIMA's values. With customer passion, integrity, and a commitment to simplifying things, QIMA continues to revolutionize the testing, inspection, and certification industry.

• Overseeing the recertification process, which includes sending and reviewing application forms to existing customers, contacting clients, and ensuring follow-ups within the timeline defined by QIMA.

• Generating quotes for new clients and providing support to the Business Development Managers (BDMs).

• Sending emails containing certification contracts.

• Assessing the compliance of sales documents and forwarding them to the scheduling department for audits.
• Organizing and archiving electronic documents efficiently.

• Assisting customers with inquiries related to the QIMA services

• Handling incoming phone calls with professionalism.
• Contributing to the creation of basic reports upon request.
• Creating and managing potential in the Zoho system, ensuring that all information is correct and up to date.
• Recording all activities in Zoho (emails, calls) to ensure accurate tracking.
• Registering interactions with existing and potential clients to maintain comprehensive records.

• Verifying client information to maintain accurate data across all systems (QIMA systems, Zoho, QIMACert).

• Creating Sales Orders in NetSuite as requested.

• Engaging in ongoing education through technical classes and seminars to enhance knowledge of services provided by QIMA.

• Performing additional related tasks as necessary at the discretion of management.

• A minimum of 6 months of demonstrated experience in a sales/customer service role.
• A college degree in any field.
• Fluency in English, both spoken and written, is essential.
• Exceptional customer service skills and a commitment to providing outstanding customer experiences.
• Should exhibit passion in creating and nurturing relationships with clients.
• Proven negotiation capabilities and problem-solving skills.
• An ability to thrive in a team environment, exhibiting effective collaboration and communication with team members.
• Superior organizational skills with a capacity to manage competing priorities effectively, exhibiting a keen understanding of task importance.
• Excellent communication capabilities in both written and verbal formats, complemented by a proven ability to adhere to strict deadlines.
• Physically capable of maintaining a 40-hour work week.
• Computer literate with an intermediate-level proficiency in Microsoft Office, Google applications, data entry, and file management.