IT Helpdesk Support

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

The QIMA Story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

The IT Helpdesk Support will help to learn the business procedure of the company and to provide support to our staff. This position will directly report to the IT Helpdesk Leader. The tasks of an IT Helpdesk Support will require you to work on a shifting schedule and work some holidays, too.

Key responsibilities include:

• Study the company’s business system logic and procedures.
• Support our staff and clients in understanding the system, logic & procedure.
• Troubleshoot bugs in our systems reported by our staff.
• Get staff’s new-feature or improvement requests to the manager.
• Track system issues and make bug reports to the manager for bug analysis.
• Proactively monitor our systems and communicate within a multi-location infrastructure.
• Assist remote coworkers on local software, hardware, and network issues investigating and troubleshooting.

In order to succeed in this role, you have:

• BSIT graduate or any relevant course
• This position is a multiple-in-one (business support most of the time and occasionally technical support on software & hardware) and one-for-everyone (we have other team members but in other offices/countries) design, so you will need to be capable of different types of professional skills from internal training and also work independently
• Good English listening, reading, speaking, and writing skills enough to work with people from all over the world
• The capacity to communicate with users and product managers. The soft skillset is considered the key for this role.
• Good logistic thinking ability
• Curious, organized, results-oriented, and fast learner;
• A good listener to understand the full picture as well as an excellent communicator;
• Able to work with autonomy as well as being a good team player;
• Willing to work in shifting schedules and shifting rest days.