Key Account Specialist

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

The QIMA Story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Assist the Key Accounts Leader in his daily operations and project-based missions.

You will be expected to:

• Update documents on operation processes as well as training materials for key clients
• Communicate efficiently with frontline auditors to make sur that they submit their reports on time
• Monitor compliance with processes across the audit department.
• Manage specific activities to drive key clients KPIs
• Issue dedicated auditors to each key account
• Contact the client to inform him about any postponement or audit cancellations requested by the supplier
• Support key client report validation
• Organize periodic training on key client standards for both back-office teams and frontline auditors
• Prepare weekly memos (a summary of the performance of each customer program)
• Other tasks arranged by the management team

It could be you, if you have:

• A bachelor's degree (fresh graduates with a strong ambition to learn may also be considered)
• Familiarity with the quality control field (work experience is welcome, but not mandatory);
• Proficiency in both spoken and written Chinese and English;
• The ability to work well under pressure while remaining detail-oriented
• A working knowledge of the MS Office Suite.