QIMA is a global provider of quality control, compliance and supply‑chain assurance services—offering inspection, testing, certification and audit solutions to help brands and retailers ensure product safety and standards.
The Key Account Operation team is the client-facing operations hub that translates client requirements into clear instructions for internal teams, delivers training, monitors field performance, and ensures inspection reports meet client expectations.
Position overview
We are looking for two proactive end-of-study interns (one assigned to the Softline team and one to the Hardline team) to work with Key Account Operations.
You will review and improve our operating processes, support onsite monitoring and training, and run ad‑hoc projects that increase efficiency and report quality.
This role offers hands-on field exposure, cross-functional collaboration, and the opportunity to convert to a full-time role after a successful internship.
Key responsibilities
Design and implement process improvements and tools to increase team productivity and report accuracy.
Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.
Prepare and deliver training sessions for inspectors on client-specific processes, checklists and reporting requirements.
Translate client requirements into clear operational instructions and checklists for internal teams.
Track KPIs to monitor the impact of your actions and drive improvements.
Support ad-hoc projects aligned with team targets (e.g., quality assurance initiatives, digitalization pilots, workflow standardization).
Help maintain and update process documentation and training materials.
Who we’re looking for
Final-year student or recent graduate (end-of-study internship) in disciplines such as
Textile/Apparel/Supply Chain/Manufacturing/Industrial Engineering or a related field for Softline
Mechanical/Industrial/Materials Engineering, Electronics, Supply Chain/Manufacturing or a related field for Hardline.
Relevant academic or internship experience in
Softline (apparel, textiles, footwear) for the Softline role
or hardline (electronics, hardware, household goods, toys) for the Hardline role is highly desirable.
Strong English communication skills (spoken and written) — fluent English is required.
Comfortable with regular travel to client sites and factory locations.
Analytical mind with the ability to map processes, analyze data and propose actionable improvements.
Good interpersonal skills; able to train inspectors and internal teams.
Proactive, dynamic, curious, and willing to challenge the status quo.
Able to work independently and as part of a fast-paced, cross-functional team.
Willingness to consider continuing employment with the company after a successful internship.
Nice to have
Familiarity with inspection/reporting tools or basic QA/QC practices.
Experience creating training materials or delivering workshops.
Basic data analysis skills (Excel, Google Sheets).
Local language skills (Chinese / Vietnamese) are a plus but not required.
Internship length & start date
End-of-study internship; typical duration 6 months (flexible based on university requirements).
Start date : ASAP
What we offer
Hands-on experience in client operations and quality assurance for international clients.
Opportunity to lead improvement projects with visible impact.
Mentorship from experienced Key Account managers and regional operations leaders.
Exposure to field inspections and cross-functional teams.
Possibility of full-time employment following a successful internship.